Why does your team exist in a post-pandemic travel era?
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We all know the critical importance of understanding the needs of the customer.
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What you may not know is how radically those needs have changed, and how those changes have impacted trade engagement.
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While the pent-up demand for travel has never been stronger, the strain on sales and customer service has skyrocketed.
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In turn, the industry has never been more dependent on one another to perform optimally.
High-Performance Outlook Program
A business re-building strategy for leaders and their teams.
Three Pillars of High Performing Teams
After two years of engaging with all levels of the distribution, from front line, to CEO, I began to notice a trend among leaders.
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Too many strategies, and not enough traction.
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Fire fighting instead of winning business.
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Burnout at the front line and leaders of all levels
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The dramatic increase in the need for support without the resources to respond
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The shift in a digitally savvy consultant
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Insufficient advisors to handle the demand
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Lack of effective data storytelling
I also noticed a pattern in those that were able to rise above the challenges, and set a new direction forward. There are three pillars to High Performing Field Teams in a post pandemic travel era.
Why Your Team Needs the High-Performance Outlook Program
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A greater understanding of the big picture strategy to increase buy-in.
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Shifting to the new Advisor Mindset.
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Holding one another "capable" dramatically impacts team goals.
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Ability to use data, insights, and shared experience to shift performance.
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Increased leverage of leading principles within the team.
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Reduce pain points of isolation while growing collaboration.
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Role clarity to ease the sense of not doing or being enough.
Why Work with Geraldine?
Experience
Geraldine started in the field. She led field teams for most of her career in travel. Geraldine knows firsthand the challenges of being the lifeline of support to the travel advisor. At the same time, how to achieve ambitious sales goals amidst the chaos and complexity of the travel industry.
Expertise
What is unique about Geraldine is that she understands the industry from every perspective. From the front line to the CEO, and from Supplier to Retail. It is her strategic, 360-degree insights that cut to the heart of today's challenges.
Passion
Geraldine is on a mission to help the travel industry come back better. Working with Supplier teams is one of the most critical strategies for an effective recovery.
The energy in the room when Geraldine was talking was so uplifting and alive. It was as if someone had turned the lights on. She has a genuine desire to show you how to improve your business.
Arlene Butler, Leadership Workshop Participant